*For orders attached to an online party shipped to a location within the contiguous United States with a retail value of $.01 - $79.99, shipping will be $8.00; for orders with a retail value of $80.00 or more, shipping will be 10 percent of the product total.
*For orders attached to an online party shipped to Alaska, Hawaii, Guam, or Puerto Rico with a retail value of $.01 - $49.99, shipping will be $10.00; for orders with a retail value of $50.00 or more, shipping will be 20 percent of the product total.
Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to your Independent Consultant for repair or replacement.
If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer cash refunds.
Scentsy Go, Scentsy Go Solid and Scentsy Diffusers are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Go unit or Scentsy Diffuser found to be defective or damaged under normal use and care within 30 days of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After 30 days, Scentsy will replace the Scentsy Go unit for a $18 processing fee, the Scentsy Go Solid unit for a $15 processing fee, the Wall Fan Diffuser for a $12 processing fee and the Scentsy Diffuser for a $20 processing fee. Please contact Consultant Support for more information.